Grievance Policy

All complaints/grievances will be brought to the attention of the Director of the Office of Continuing Education. The Director will review, investigate, forward and/or respond to complaints and will put forth a best effort to adjudicate the issue(s), in conjunction with any staff.

Grievances or complaints may be submitted online via email at med-oce@tufts.edu or in writing to:

Office of Continuing Education
Tufts University School of Medicine
136 Harrison Ave., Boston, MA 02111
Fax # 617-636-0314

Grievance Form [pdf]

All issues will be reviewed and responded to by the Director of the Office of Continuing Education. Issues regarding program content will also be reviewed and addressed by the Course Director. A response will be forwarded by the Director of the Office of Continuing Education.

All complaints/grievances will be reviewed by the OCE Quality Assurance Committee comprised of the Director, Medical Director, Assistant Director, Conference/Projects Manager, Lead Nurse Planner and Lead Pharmacy Planner. A written decision will be issued in a timely manner.

Appeal Process

Those persons who wish to appeal a decision/response should address the appeal in writing to the Director of the Office of Continuing Education within 15 working days of receipt of the decision/response. The Director will bring the appeal to the Appeals Committee. The Appeals Committee membership does not overlap with the OCE Quality Assurance Committee and is comprised of the Dean for Public health and Professional Degree Programs, THCI board members (at least two) and the consulting Medical Director. The results of this appeal will be sent to the participant, no later than 10 working days after the meeting of the committee.